Thanks for shopping at Azouki. This page explains how returns and refunds work for the Azouki Snow & Frost Cover ($59.99, with free US shipping).
Return window
You have 30 days from the delivery date to request a return. To be eligible, the cover must be unused, in the same condition you received it, and in its original packaging with the storage bag. Please include your order number or other proof of purchase.
How to start a return
Email hello@azouki.com with your order number and what you would like to return. We will reply with return instructions and the return address. Please do not send anything back before you hear from us — returns sent without authorization may not be accepted.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, defective, or wrong. In that case we cover the return shipping and send a replacement or a full refund.
Refunds
Once your return is received and inspected, we will email you to let you know whether the refund was approved. Approved refunds are issued to your original payment method within a few business days. Your bank or credit card company may need additional time to post the refund.
Damaged or defective items
Please inspect your order when it arrives. Contact us within 7 days at hello@azouki.com with your order number and a photo of the problem, and we will make it right with a replacement or a refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.
Exceptions
We cannot accept returns that have been used, altered, or damaged after delivery. Gift cards are non-refundable.
Questions
Email us at hello@azouki.com and we will help.